Privacy Policy

1

Introduction

Welcome to Vidyardhi – AP & Telangana Competitive Exam Preparation ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform services.

By accessing or using Vidyardhi – AP & Telangana Competitive Exam Preparation, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our platform.

Quick Summary: We collect only the information necessary to provide our services. We never sell your personal data to third parties. You have the right to access, update, or delete your information at any time.

2

Information We Collect

We collect information you provide directly to us as well as information collected automatically when you use our platform.

Information You Provide

Data Type	Examples	When Collected
Identity Data	Full name, profile photo	Registration, profile update
Contact Data	Email address, phone number	Registration, contact form
Authentication Data	Password (hashed), OAuth tokens	Account creation, social login
Payment Data	Transaction ID, payment status	Course / exam purchase
Academic Data	Exam answers, scores, attempt history	Exam attempts
Communications	Messages sent via contact form	Support requests

Information Collected Automatically

Device & Browser: IP address, browser type and version, operating system, device identifiers
Usage Data: Pages visited, time spent, links clicked, features used, search queries
Log Data: Server logs including access times, error logs, and referring URLs
Cookies: Session cookies, preference cookies, and analytics cookies (see Section 6)

3

How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Description
Account Management	Creating and managing your account, verifying your identity, and enabling login.
Service Delivery	Providing access to courses, exams, current affairs, and other platform features.
Payment Processing	Processing purchases, issuing receipts, and handling refund requests.
Communication	Sending account notifications, support responses, and important service updates.
Performance & Analytics	Analysing usage patterns to improve platform performance, features, and content.
Security & Fraud Prevention	Detecting, investigating, and preventing fraudulent activity and policy violations.
Legal Compliance	Complying with applicable laws, regulations, and legal processes.
Marketing	Sending promotional emails about new courses or offers (only with your consent; opt-out anytime).

We will only use your personal data for the purposes listed above. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4

Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. These bases include:

Contract Performance: Processing is necessary to fulfil our agreement with you — for example, to provide access to a course you purchased.
Legitimate Interests: We process data to improve our platform, prevent fraud, and ensure security — always balanced against your rights.
Consent: For optional activities such as marketing emails, we process data only with your explicit consent. You can withdraw consent at any time.
Legal Obligation: Processing required to comply with applicable laws, such as maintaining transaction records for tax purposes.

5

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

Payment Gateways: We share your transaction details with our PCI-DSS compliant payment partners (e.g., Razorpay, PayU) solely to process payments. We do not store your card or bank details.
Service Providers: We may engage trusted third-party vendors (e.g., email delivery, cloud hosting, analytics) who process data strictly on our behalf and under confidentiality agreements.
Instructors: If you enroll in a course, the instructor may see your name and enrollment status to manage their course. They do not have access to your payment or contact details.
Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, safety, and security of our platform and users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

Any third party that receives your data is contractually obligated to process it only for the specified purpose and to maintain appropriate security standards.

6

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on Vidyardhi – AP & Telangana Competitive Exam Preparation. Here is how we use them:

Cookie Type	Purpose	Can Be Disabled?
Essential	Required for login sessions, security, and core platform functionality.	No — platform won't work without these
Preference	Remembers your language, settings, and display preferences.	Yes
Analytics	Collects anonymous usage data (via Google Analytics or similar) to improve the platform.	Yes
Marketing	Used to show relevant ads or promotions (only if opted in).	Yes

You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform. Refer to your browser's help documentation for instructions on managing cookies.

7

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

Data Type	Retention Period
Account Information	Duration of your account + 90 days after deletion request
Exam Attempts & Results	Duration of your account; anonymised after deletion
Transaction Records	7 years (as required by Indian tax and accounting laws)
Support Communications	2 years from last contact
Analytics Data	26 months (aggregated, anonymised)
Server Logs	90 days

When data is no longer needed, we securely delete or anonymise it so it can no longer be associated with you.

8

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

HTTPS Encryption: All data transmitted between your browser and our servers is encrypted using TLS (SSL).
Password Hashing: Passwords are stored using strong one-way hashing algorithms (bcrypt). We never store plain-text passwords.
Secure Payments: Payment transactions are handled by PCI-DSS compliant gateways. We do not store card numbers or CVV details.
Access Controls: Access to personal data is restricted to authorised personnel on a need-to-know basis.
Regular Audits: We periodically review our security practices, infrastructure, and data handling procedures.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect any unauthorised access to your account, please contact us immediately and change your password.

9

Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, contact us at info@vidyardhi.in.

Access Request a copy of the personal data we hold about you.

Rectification Ask us to correct any inaccurate or incomplete data.

Erasure Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.

Restriction Ask us to restrict processing of your data under certain circumstances.

Portability Receive your data in a structured, machine-readable format to transfer to another service.

Objection Object to processing based on legitimate interests, including direct marketing.

Withdraw Consent Withdraw consent for optional processing (e.g., marketing emails) at any time.

Complaint Lodge a complaint with the relevant data protection authority if you feel your rights have been violated.

We will respond to all verified requests within 30 days. In complex cases, we may extend this by a further 60 days and will notify you accordingly.

10

Third-Party Links

Our platform may contain links to third-party websites, social media pages, or external resources. This Privacy Policy applies only to Vidyardhi – AP & Telangana Competitive Exam Preparation and does not cover third-party sites.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of every site you visit.

When you log in using Google or Facebook, their respective privacy policies also apply to the data they collect. Please review Google's Privacy Policy and Facebook's Data Policy for more information.

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

Update the "Last updated" date at the top of this page.
Send a notification to your registered email address.
Display a prominent notice on our platform for a reasonable period.

Your continued use of Vidyardhi – AP & Telangana Competitive Exam Preparation after changes are posted constitutes your acceptance of the revised policy. If you disagree with the changes, you should stop using the platform and may request deletion of your account.

12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

Email: info@vidyardhi.in
Phone: +91 888 51 57 004
Address: Hyderabad
Contact Form: https://vidyardhi.in/contact

We aim to respond to all privacy-related inquiries within 30 days of receipt.

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